Shipping policy

LORENAALVAREZ

Thank you for shopping with LORENAALVAREZ. We are committed to delivering your clothing products accurately, in good condition, and within a reasonable timeframe.

  1. Order Processing Time
    Orders are processed within 1-3 business days (Monday through Friday, excluding holidays) after payment confirmation. During high-volume periods, processing may take up to 5 business days. If significant delays occur, you will be notified via email.

  2. Shipping Costs and Estimated Delivery
    Shipping charges are calculated and displayed at checkout based on your location. Estimated delivery time for standard shipping is 10-15 business days. Please understand that delivery dates are estimates only and may vary due to carrier delays, customs clearance, weather, logistical constraints, or holidays.

  3. Order Tracking
    Once your order has been shipped, you will receive a shipment confirmation email containing tracking information. Tracking details are usually available within 24-48 hours after shipment. If you do not receive tracking after 3 business days, please contact us.

  4. Responsibility for Incorrect Address
    Please double-check that your shipping address is complete and accurate at checkout. LORENAALVAREZ is not responsible for orders delivered to an incorrect or incomplete address provided by the customer. If a package is returned to us due to an address error, reshipping fees will apply.

  5. Lost or Damaged Items
    Lost Packages: If your package is lost in transit, contact us within 7 days of the expected delivery date. We will initiate a carrier investigation.
    Damaged Items: If your order arrives damaged, please contact us within 48 hours of delivery and provide clear photos of the damaged items and packaging. We will review your case and resolve it as quickly as possible.

  6. Clothing Care Disclaimer
    Clothing items should be worn, washed, and cared for according to the care instructions provided on each product's label. LORENAALVAREZ is not responsible for damage caused by improper washing, drying, alteration, or misuse of the products. Claims for care-related damage will not be accepted.

  7. International Shipping and Customs
    For international shipments, customs duties, taxes, or import fees may apply depending on the destination country. These charges are the sole responsibility of the customer and are not included in the product price or shipping cost. Customs delays are beyond our control.

  8. Contact Information
    If you have any questions regarding this Shipping Policy, please contact us:
    Company Name: LORENAALVAREZ
    Phone: +1 253-763-9040
    Email: support@foxcrowncore.shop
    Physical Address: 30273 N Sunray Dr, San Tan Valley, AZ 85143, United States